Arena Del Mar Hotel, Oregon

Customer

Located almost halfway between Seattle, Washington and Portland, Oregon, Arena Del Mar offers 24 rustic and well-equipped rooms. Situated on the "Cranberry Coast” in the Pacific Northwest, the idyllic property serves as a retreat for surfers, fishers and other adventure seekers alike.

Challenge

With a goal to provide guests with instant check-in convenience while reducing germ risks from close physical contact and shared surfaces, property leadership identified a need for a contactless, easy-to-use solution that caters to today’s mobile-oriented guests. The property desired a hassle-free solution that could also equip the property with a secure communication channel for the safe delivery of digital key information to guest devices.

Solution

By adopting Mobile Access by ASSA ABLOY Global Solutions, made available through the industry-leading integration of Zaplox’s guest-facing app technology with Vostio Access Management, the property can now provide each guest with the effortless ability to check-in digitally from their mobile devices. Hotel guests can use their devices as a secure digital key throughout their stay, further eliminating the need for guests to interact in spaces where they may be exposed to germs.

The integration of Mobile Access with Vostio Access Management also serves to combine the benefits of digital key technology with the latest advances in cloud-based security access innovation. In contrast to traditional access management platforms, Vostio Access Management’s cloud-based design removes the need for costly onsite servers while providing hotel staff with the ability to oversee security access operations from virtually anywhere with an internet connection. Significantly, the elimination of physical servers also translates into no onsite maintenance and instant software updates that ensure Vostio Access Management is always protected against newly discovered vulnerabilities.

Mobile Access is made available to guests by Zaplox as a Certified Partner, offering additional app functionality and flexibility. In addition to providing guests with digital key abilities, Zaplox further provides the ability for guests to locate hotel information or details on available promotions by simply opening the app on their device.