At Vingcard, we are committed to providing world-class support and service
To ensure your security solutions operate seamlessly. Whether you need technical assistance, service agreements for ongoing maintenance, or security updates, our dedicated teams are here to help.
Support Agreements
A Vingcard Support Agreement provides you with access to our experts and knowledgebase, with predictable costs. Learn more here.
North American Service
Dedicated Vingcard North American Service information and contact details.
Product Security Center
This secure site is constructed to provide a destination for reporting known security issues with Vingcard products or technologies.
FAQs
Find answers to the most common questions here.
Get in touch with our Service Teams
With experts in over 160 countries, we're committed to providing you with unparalleled service and support. Our dedicated teams are just a click away - ready to assist you with local knowledge and global expertise.
Frequently Asked Questions
Feel free to dispose of the keycard, no information is stored or can be used on the card.
Although there is no override code due to security reasons, you can interact with your safe by utilizing your service devices.
Your local distributor may assist, please submit a request by clicking here.
Please visit the RFID upgrade page on our website and contact your local distributor.
Vingcard provides service and support in 166 countries all around the world. Please visit our contact us section on the website to find the local support team in your region.
To continue providing our customers with the highest quality in security innovation, the Timelox brand has been discontinued but we now offer multiple upgrade paths to select from that ensure your property is able to achieve the latest industry standards. Vingcard is also committed to providing our hotel customers around the world with ongoing technical service and support. If you have any questions or need service and support, please contact us.
We are committed to providing our hotel customers around the world with ongoing technical service and support. If you have any questions or need service and support contact us.
Find a local contact
Find your region’s Vingcard office and get in touch with our local representatives.
