Support Agreements
A Vingcard Support Agreement gives you peace of mind so that you can focus on running your business
Your security and satisfaction are our top priorities. We’re committed to providing exceptional service and support, ensuring Vingcard systems operate seamlessly and securely long after their initial installation.
A Vingcard Support Agreement provides you with access to our experts and knowledgebase, with predictable costs that can be budgeted rather than ad-hoc surprises.
With urgent issues and troubleshooting requests able to arise at any moment, a Support Agreement ensures that you always receive priority attention without consuming the valuable time of your employees.
With a Vingcard Support Agreement you can relax and focus on running your business.
You Choose, we deliver.
Core Support Services*
Core Support Services*
Included as part of all Support Agreements to provide you with priority remote support to resolve issues quickly, keeping your staff productive and your guests happy
| 24/7 Digital Support | Remote trouble-shooting | Priority telephone support | Remote adjustments |
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Help at any time with Vingcard ServiceNow online portal. Raise tickets, chat online with experts and follow progress. Your gateway to fast problem solving |
Our experts will remotely interrogate your system and help solve any issues quickly improving uptime |
Prioritized Telephone Technical Support from Vingcard experts (office hours and 24/7 options*) Talk swiftly to our experts to solve problems and get telephone technical support. |
To maintain equipment reliability, we can diagnose issues and adjust settings remotely to keep your equipment running at optimal performance |
Optional Services*
Optional Services*
In addition to the core support agreement, you can select additional services for more secure, efficient and cost-effective hotel operations
| Preventative Maintenance | Software Assurance | Extended Warranties | Professional Services |
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Preventative maintenance reduces the probability of hardware or software problems which can lead to improved reliability, enhanced security and long-term cost reduction |
Regular software updates are essential for maintaining the highest level of security. Software Assurance means software license upgrades are included for the duration of your agreement. |
Protect your property’s investment and avoid unexpected costs with an extended warranty. Available for equipment up to 10 years old. |
A range of optional professional services in addition to your support contract database rebuilds and migration, PMS integration etc. Talk to us about your needs |
* Available services may vary in local markets and with Business Partners
Key Benefits of Vingcard Support Agreements
Key Benefits of Vingcard Support Agreements
- Peace of mind knowing your staff can get expert help whenever they need it
- Planned spend and reduced unpredictable costs making budgeting easier.
- Priority Telephone Support to Customer Support Desk
- Remote diagnostics rapid issue resolution
- Options to suit your needs and budget
- Service Agreement options to suit your budget and needs
Backed by the Resources of a Global Provider with Localized Support
Vingcard enjoys a leading position and reputation in markets around the world, with a footprint in over 160 countries with services delivered directly by in-house expert Vingcard Support Teams and in addition through our Business Partners.
This global reach offers our hotel partners the assurance of being able to leverage extensive resources and obtain localized support no matter where they are based.
Additional Professional Services Include
✔ Server migrations
✔ Database rebuilds
✔ Visionline in a Box
✔ Elsafe, Visionline and Vostio Training
✔ Mobile Key Setup/Go Live
✔ Service PMS Implementations
✔ Specialized Services
Get in touch with our Service Teams
With experts in over 160 countries, we're committed to providing you with unparalleled service and support. Our dedicated teams are just a click away - ready to assist you with local knowledge and global expertise.
Find a local contact
Find your region’s Vingcard office and get in touch with our local representatives.
