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Customer Support at your Fingertips
Service and Support Throughout North America
Staffed with seasoned technical support representatives, our Support Desk is able to provide you with efficient and effective technical support 24 hours a day, 7 days a week, 365 days a year. Our team is dedicated to making sure you have the support you need to keep your business running securely and at top efficiency.
New Preventative Maintenance Options Now Available
Including Advanced Support with Basic Pricing & Preferred Onsite Break/ Fix rates
- Our Preventative Maintenance offers a detailed focus assessment of the Front Desk systems and software along with a high-level overview of property hardware.
- Preventative Maintenance checkpoints will provide a health score and assessment of system and hardware conditions based on a 27-point inspection of critical infrastructure of the VingCard Locking Solution.
- Break/Fix items requiring an upgrade, repair or replacement of existing product will be documented and scheduled accordingly.
Professional Services and Warranty Includes
✔ Server migrations
✔ Database rebuilds
✔ Visionline in a Box
✔ Elsafe Training
✔ Mobile Key Setup/Go Live
✔ Service PMS Implementations
✔ Specialized Services
Customer support at your fingertips where you can:
✔ Chat with us
✔ Create a Service/Support ticket
✔ Access our self-help knowledge articles and product manuals
✔ Request service
Online Support Tool
Contact us via our new online support tool by registering at:
my.assaabloyglobalsolutions.com/assaabloy
Email us to learn more about our customer support contracts and warranty:
supportcontracts.nam.globalsolutions@assaabloy.com
Phone
For critical issues, contact us by phone and speak with a technician:
1-800-225-8464
Get in touch with our Service Teams
With experts in over 160 countries, we're committed to providing you with unparalleled service and support. Our dedicated teams are just a click away - ready to assist you with local knowledge and global expertise.